Warranty Policy
At NessLuxe, we are committed to offering premium products and maintaining the highest standards of quality. This Warranty Policy outlines the warranty coverage applicable to products purchased through our website.
1. Limited Warranty
NessLuxe provides a limited warranty of 12 months from the date of delivery against manufacturing defects in materials or workmanship, unless otherwise stated on the product page. This warranty applies only to products purchased directly from the official NessLuxe website.
2. What Is Covered
This warranty covers manufacturing defects, including: defects in materials; manufacturing faults; functional defects caused during production; and components that fail under normal intended use. If a product is found to be defective during the warranty period, NessLuxe may, at its sole discretion: repair the product; replace the product with the same or a comparable item; or issue a full or partial refund where appropriate.
3. What Is Not Covered
This warranty does not cover: normal wear and tear; cosmetic damage, including scratches, dents, fading, or discoloration; damage caused by misuse, negligence, accidents, or improper care; damage resulting from unauthorized repairs or modifications; damage caused by exposure to water, chemicals, extreme temperatures, or improper storage, unless the product is specifically advertised as resistant to such conditions; damage occurring during transportation after delivery; and loss or theft of the product.
4. Warranty Eligibility
To qualify for warranty service, you must provide: proof of purchase; your order number; photographs or videos clearly showing the issue; and any additional information reasonably requested by our support team. NessLuxe reserves the right to inspect the product before approving any warranty claim.
5. How to Submit a Warranty Claim
To submit a warranty claim, please contact support@nessluxe.com. Please include: full name; order number; description of the issue; and supporting photographs or videos. Our team will review your request and respond as quickly as possible.
6. Shipping Costs for Warranty Claims
If the warranty claim is approved due to a manufacturing defect, NessLuxe may cover the reasonable shipping costs associated with the warranty process. If inspection determines that the issue is not covered by this Warranty Policy, return shipping costs may be the responsibility of the customer.
7. Replacement Products
Replacement products provided under warranty do not extend or restart the original warranty period unless required by applicable law. If the original product is no longer available, NessLuxe may provide a comparable replacement of equal or greater value.
8. Limitation of Liability
To the maximum extent permitted by law, this Warranty Policy is the exclusive warranty provided by NessLuxe. NessLuxe shall not be liable for: indirect damages; consequential damages; loss of profits; loss of business; loss of data; and any damages exceeding the original purchase price of the product.
9. Consumer Rights
Nothing in this Warranty Policy limits or excludes any statutory consumer rights that cannot be excluded under applicable law. Your legal rights remain unaffected.
10. Changes to This Warranty Policy
NessLuxe reserves the right to amend or update this Warranty Policy at any time. Any changes become effective immediately upon publication on our website.
11. Contact Us
If you have any questions regarding this Warranty Policy or wish to submit a warranty claim, please contact us: NESSLUXE LTD 128 City Road London EC1V 2NX United Kingdom Company Number: 17313990 Email: support@nessluxe.com
By purchasing products from NessLuxe, you acknowledge that you have read, understood, and agreed to this Warranty Policy.