Terms & Conditions
Welcome to NessLuxe.
These Terms & Conditions ("Terms") govern your access to and use of the NessLuxe website, as well as any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
1. Company Information
NessLuxe is operated by: NESSLUXE LTD Registered Address: 128 City Road London EC1V 2NX United Kingdom Company Number: 17313990 Customer Support: support@nessluxe.com
2. Purpose
NessLuxe is an online store specializing in carefully selected premium accessories and lifestyle products designed to combine elegance, quality, and functionality. Our mission is to provide customers with a refined shopping experience inspired by the world of luxury.
3. Acceptance of These Terms
By using this website, you confirm that: you are at least 18 years old, or you have permission from a parent or legal guardian; all information you provide is accurate and up to date; and you agree to comply with these Terms & Conditions.
4. Products
We strive to display our products as accurately as possible. However: product colors may vary depending on your screen settings; minor differences in dimensions or finishes may occur due to manufacturing processes; and product images are provided for illustrative purposes only. NessLuxe reserves the right to modify, discontinue, or replace any product at any time without prior notice.
5. Pricing
All prices displayed on the website are shown in the selected currency. Prices may be updated at any time without prior notice. The applicable price is the one displayed at the time your order is confirmed. Import duties, customs charges, local taxes, or other governmental fees are the responsibility of the customer unless otherwise required by law.
6. Orders
An order becomes final once payment has been successfully authorized and confirmed. We reserve the right to: refuse any order; cancel suspicious or fraudulent orders; limit purchase quantities; and request additional verification before shipping.
7. Payment
Payments are processed securely through trusted third-party payment providers. NessLuxe never stores or has direct access to your full payment information. If payment authorization fails, your order will not be processed.
8. Shipping
Estimated delivery times are provided for guidance only. NessLuxe is not responsible for delays caused by: shipping carriers; customs clearance procedures; force majeure events; or circumstances beyond our reasonable control. Customers are responsible for providing a complete and accurate shipping address.
9. Delivery Inspection
Upon receiving your order, you should inspect the package promptly. If your order arrives damaged, incomplete, or contains an incorrect item, you must contact our Customer Support within 48 hours of delivery.
10. Returns
Complete return procedures are described in our Returns & Refund Policy. Returned products must: be unused; be in their original condition; include all original packaging; and include all accessories supplied with the product.
11. Warranty
Certain products are covered by a limited warranty. The warranty does not cover: normal wear and tear; cosmetic damage; improper use; accidental damage; or unauthorized repairs or modifications. Please refer to our Warranty Policy for complete details.
12. Customer Accounts
Customers are responsible for maintaining the confidentiality of their account credentials. NessLuxe may suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities.
13. Intellectual Property
All content available on this website, including but not limited to logos, images, product photographs, videos, text, graphics, website design, and branding, is the exclusive property of NessLuxe or its licensors and is protected under applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.
14. Prohibited Use
You agree not to: use the website for unlawful purposes; upload viruses or malicious software; attempt unauthorized access to our systems; interfere with the operation or security of the website; or copy, resell, or exploit website content without authorization.
15. Limitation of Liability
To the maximum extent permitted by applicable law, NessLuxe shall not be liable for: delivery delays; temporary website interruptions; indirect or consequential damages; loss of profits; business interruption; or misuse of purchased products. Our total liability shall never exceed the amount paid for the relevant order.
16. Force Majeure
NessLuxe shall not be held liable for any delay or failure to perform resulting from events beyond its reasonable control, including but not limited to: natural disasters; fires; floods; wars; pandemics; government actions; transportation disruptions; internet outages; or labor strikes.
17. Privacy
Personal information is collected and processed in accordance with our Privacy Policy. By using our website, you consent to such processing.
18. Third-Party Links
Our website may contain links to third-party websites. NessLuxe has no control over and accepts no responsibility for their content, policies, or practices.
19. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Any changes become effective immediately upon publication on our website. Continued use of the website constitutes acceptance of the revised Terms.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable law.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us: NESSLUXE LTD 128 City Road London EC1V 2NX United Kingdom Company Number: 17313990 Email: support@nessluxe.com
These Terms & Conditions are designed to ensure a secure, transparent, and premium shopping experience while protecting both NessLuxe and its customers in accordance with applicable laws and industry best practices.