Shipping Policy
At NessLuxe, we are committed to providing a reliable, secure, and premium delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
All orders are processed after successful payment confirmation. Orders are generally prepared within 1 to 3 business days. Orders are not processed or shipped on weekends or public holidays. During periods of high demand, product launches, or promotional events, processing times may be slightly longer.
2. Shipping Destinations
NessLuxe ships to most countries worldwide. If we are unable to deliver to your location, you will be informed before completing your purchase. Certain products may not be available for delivery in specific countries due to local regulations or carrier restrictions.
3. Delivery Times
Estimated delivery times are: United Kingdom, 2–5 business days; Europe, 3–8 business days; United States & Canada, 5–10 business days; Middle East, 5–10 business days; Asia, 6–12 business days; Australia & New Zealand, 7–14 business days; Rest of the World, 7–15 business days. Delivery times are estimates only and are not guaranteed.
4. Shipping Costs
Shipping costs are calculated during checkout based on: destination; shipping method; package weight; and package dimensions. From time to time, NessLuxe may offer free shipping promotions.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number, where available. Tracking information may take up to 48 hours to become active after shipment.
6. Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, and local handling fees. These charges are determined by the destination country and are the sole responsibility of the customer unless otherwise stated. NessLuxe has no control over customs charges and cannot predict their amount.
7. Delivery Delays
While we work with trusted shipping partners, delays may occur due to customs inspections, weather conditions, transportation disruptions, public holidays, high shipping volumes, or force majeure events. NessLuxe is not responsible for delays beyond our reasonable control.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. If an incorrect address is provided: additional shipping fees may apply; delivery may be delayed; and the package may be returned to us. NessLuxe cannot guarantee replacement or reimbursement for orders shipped to an incorrect address provided by the customer.
9. Lost Packages
If your tracking information indicates that your package has been lost, please contact our Customer Support. We will work with the shipping carrier to investigate the shipment. Replacement or refund decisions will be made after the carrier's investigation has been completed.
10. Damaged Packages
If your package arrives visibly damaged: take photographs before opening the package whenever possible; contact our Customer Support within 48 hours of delivery; and include your order number and supporting photos. We will review your request and provide an appropriate solution.
11. Refused Deliveries
If a customer refuses delivery without a valid reason: original shipping costs may not be refunded; and return shipping fees may be deducted from any eligible refund.
12. Multiple Shipments
When an order contains multiple products, items may be shipped separately depending on stock availability or warehouse location. You will not be charged additional shipping fees for split shipments unless otherwise stated.
13. Shipping Restrictions
Certain products may be unavailable in specific countries due to local regulations, carrier restrictions, import limitations, or international sanctions. NessLuxe reserves the right to cancel orders that cannot legally be delivered.
14. Force Majeure
NessLuxe shall not be held responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, customs delays, wars, pandemics, labor strikes, and transportation disruptions.
15. Contact Us
If you have any questions regarding shipping, please contact us: NESSLUXE LTD 128 City Road London EC1V 2NX United Kingdom Company Number: 17313990 Email: support@nessluxe.com
By placing an order with NessLuxe, you acknowledge that you have read, understood, and agreed to this Shipping Policy.