Privacy Policy
At NessLuxe, we are committed to protecting your privacy and handling your personal information with transparency, integrity, and security.
This Privacy Policy explains how NESSLUXE LTD ("NessLuxe", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Company Information
NESSLUXE LTD 128 City Road London EC1V 2NX United Kingdom Company Number: 17313990 Customer Support: support@nessluxe.com
2. Information We Collect
Depending on how you use our website, we may collect the following information: Personal Information: full name; email address; billing address; shipping address; telephone number (if provided); payment information (processed securely by our payment providers); order history; customer support communications.
Account Information: if you create an account, we may collect: login credentials; password (encrypted); saved addresses; wishlist information; account preferences.
Technical Information: when you browse our website, we may automatically collect: IP address; browser type; device information; operating system; language preferences; date and time of access; pages viewed; time spent on pages; referring websites.
Cookies and Tracking Technologies: we use cookies and similar technologies to improve website functionality, personalize your experience, remember your preferences, and analyze website performance. More information can be found in our Cookie Policy.
3. How We Use Your Information
We use your information to: process and fulfill orders; deliver purchased products; provide customer support; verify transactions; prevent fraud and unauthorized activity; improve our products and services; personalize your shopping experience; manage your customer account; send transactional emails; send marketing communications where permitted or where you have provided your consent; and comply with legal obligations.
4. Legal Basis for Processing
Where applicable, we process your personal information based on one or more of the following legal grounds: performance of a contract; compliance with legal obligations; your consent; or our legitimate business interests, provided they do not override your fundamental rights.
5. Payment Information
NessLuxe does not store your complete payment card information. Payments are securely processed through trusted third-party payment providers using encrypted technology and industry-standard security measures.
6. Sharing Your Information
We may share your information only when necessary with: payment processors; shipping companies; delivery partners; website hosting providers; technology service providers; fraud prevention services; and government authorities where legally required. We never sell your personal information.
7. International Data Transfers
Your personal information may be processed or stored in countries outside your country of residence. Whenever such transfers occur, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.
8. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, loss, theft, misuse, disclosure, alteration, and destruction. Despite our efforts, no method of internet transmission or electronic storage is completely secure.
9. Data Retention
We retain your personal information only for as long as necessary to: fulfill orders; comply with legal obligations; resolve disputes; prevent fraud; and enforce our agreements. When your information is no longer required, it will be securely deleted or anonymized.
10. Your Rights
Depending on your location and applicable law, you may have the right to: access your personal information; correct inaccurate information; request deletion of your information; restrict processing; object to processing; withdraw consent; request data portability; and lodge a complaint with the relevant supervisory authority. To exercise these rights, please contact us using the information below.
11. Marketing Communications
If you subscribe to our newsletter or marketing communications, you may unsubscribe at any time by clicking the "Unsubscribe" link included in our emails, or by contacting our Customer Support. You will continue to receive transactional emails related to your purchases.
12. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.
13. Third-Party Services
Our website may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of external websites or services. We encourage you to review their respective privacy policies.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any modifications become effective immediately upon publication on this website. We encourage you to review this page periodically.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us: NESSLUXE LTD 128 City Road London EC1V 2NX United Kingdom Company Number: 17313990 Email: support@nessluxe.com
By continuing to use the NessLuxe website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.